Given the exceptionally easy-to-use interface, along with capabilities such as quick implementation and adaptability to localized requirements more and more customers are embracing Microsoft Dynamics ERP and CRM solutions to enhance their business operations, lower total cost of ownership and get a single view of their operations. This has resulted in Microsoft Dynamics crossing 2,000 customer milestone in a record-breaking timeframe of less than 5 years across various industry sectors in the SMB as well as enterprise segments in India.  
 
Some of the customers enjoying the benefits of cost-effective and easy-to-use Microsoft Dynamics solutions to forward their business goals include Kamla Dials Limited & Ethos Quantum Solutions, Dhanuka Agritech Ltd, Bharat Group, Jaipur Carpets, Wire and Fabric, Dr.Lal PathLabs, Sharda Motor Industries Ltd, Jay Chemicals, Rohit Surfactants, Harrison Malayalam, Priyom Condiments Pvt Ltd, Securipax packagaing, Perfect pac limited, Devyani groups, Thakar Chemicals, Tyroo Media and Mangalam Electronics, Almondz Securities, Aegon Religare, Reva Proteins.
 
Apart from the solutions’ core value proposition, Microsoft has led the innovation charge in the ERP and CRM space in India in order to maximize customer value. For example, Microsoft has made it easy and cost effective to acquire ERP and CRM solutions in India by offering a pay-as-you-go hosted model that eliminates upfront investments and also reduces the hassle and costs of in-house IT personnel. Microsoft also offers a competitively priced ERP for growing businesses which is available at less than 3 lakh and can be deployed in 2 weeks.

As a result, customers across far flung areas prefer to use Microsoft solutions, which are already used across the length and breadth of India, offering huge business opportunity to a strong partner network, an invaluable component of Microsoft’s go-to- market strategy. Microsoft provides continuous training programs to its partners, helping them understand Microsoft’s new products, the delivery and implementation methodologies of the company, and helping them run their businesses better, so that they in turn are in a position to help the customers better.

The Dynamics family includes Microsoft Dynamics AX, the integrated ERP designed for large enterprises, Microsoft Dynamics NAV is specially designed for the medium to large enterprises, and Microsoft Dynamics CRM is a comprehensive customer relationship management solution.
 
Recognitions for Microsoft Dynamics

In a recent DataQuest-IDC Survey Customer Satisfaction, Microsoft was clear leader in the Enterprise Software satisfaction scores holding on to its last year’s impressive performance and retained its No.1 position. A diversifies portfolio coupled with effective pre-sales and delivery, secured Microsoft the top spot. A closer look reveals that satisfaction on product reliability and performance (product offering), responsiveness of the vendor to your specific requirement (pre-sales and marketing) and adherence to SLA agreed upon, Expertise of the vendor to resolve problem and interaction with service team (post-sales service) have been the major contributors in increased satisfaction this year.

ITVoir NewsDesk