Websense Technical support leads industry for three consecutive years
Added On:6/21/2012 2:02:00 PM
For the third year in a row, content security leader Websense has been recognized for excellent customer service and support, by attaining certification under the prestigious Service Capability & Performance (SCP) Standards. The results are based on an extensive third-party on-site audit of worldwide support centers. The SCP Standards define a stringent set of performance criteria that quantify the effectiveness of customer service and support and represent the global benchmark of service excellence.
Websense Global Technical Support offers three global support programs (Standard Support, Premium Support, and Mission Critical Support), so that every size and type of organization can choose a plan that fits their needs.
Websense support services back the award-winning Websense TRITON solutions, which unify all of the key components of threat defense and data-theft prevention into a cohesive security system. The TRITON solution brings together web security, email security, mobile security, and data loss prevention (DLP) defenses and intelligence within one management console.
The SCP Standards are part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards. The standards define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
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