Avaya has announced that it has acquired Aurix, a global provider of speech analytics and audio data mining technology.  A UK-based company, Aurix is now a wholly-owned subsidiary of Avaya.

 

Aurix’s patented technology enables real-time identification, search and data mining of large volumes of audio and audio-visual material. Built on scalable, open architecture, the company’s applications integrate with Avaya Aura as well as applications from other vendors. Aurix’s solutions help increase the efficiency and effectiveness of customer service and collaboration events, as well as support compliance requirements and expand business intelligence.

 

The technologies will be incorporated into Avaya’s Contact Center and Unified Communications portfolios.

 

 

ITVoir NewsDesk