Committed to helping customers achieve operational excellence through the adoption of the IT service management best practices, Oracle announced Oracle IT Service Management Suite has been certified as Information Technology Infrastructure Library compatible through the PinkVERIFY IT Service Management certification program.
ITIL is a leading framework for ITSM best practices. By implementing ITIL, customers can standardize IT services and processes, increase quality of service, improve application performance and reduce operational costs while adhering to corporate and legislative compliance requirements.
After an objective assessment conducted by Pink Elephant, a global leader in IT management best practices, Oracle IT Service Management Suite achieved certification for six core ITIL processes: Incident, Problem, Change, Configuration, Release and Service Level Management.
Oracle IT Service Management Suite, comprised of Oracle's Siebel CRM HelpDesk, Oracle Enterprise Manager and Oracle Business Intelligence Suite Enterprise Edition Plus, is a complete and integrated solution that enables companies to comprehensively manage the business of IT across the enterprise, respond to dynamically changing market conditions and align services to business operations across global networks.
Oracle, silver sponsor of itSMF Fusion USA Fusion 2008 conference, will be demonstrating its IT Service Management Suite at the event in booth 1126, September 7-9, 2008.
Satinder /ITvoir Network