Pink Elephant announced the launch of the Support Services division in the UK, which sees a return to the conceptual roots of the original company. Over 20 years ago in the Netherlands the Pink Elephant brand was conceived based upon the premise of providing intelligent, motivated, service-oriented individuals who could deliver outstanding levels of IT support to the client base. Since that time there have been continued and frenetic technological advances with products and formalisation of the roles within the IT Services environment, but we still see that many large organisations outsource HR and recruitment of IT to agencies.
In principle, like any non-core business function this makes sense: take away the time and cost of recruiting people into the right roles, the headache of advertising, sorting through applications, the lengthy and time-consuming interview and selection process. ‘It is understandable’, explains Alan McCarthy, Director, Pink Elephant EMEA.
However what we find is that this method of selection is based primarily on CV word matching, and what we continually see is a lack of understanding of what is required with regards to qualifications, skills and experience in service management.
The personnel provided to clients by Pink Elephant UK’s Support Services division are all employed by Pink Elephant and begin with a formal induction course to ensure they understand the core values of the organisation and what is expected of them as an individual and as a team player. This foundation is built upon by ensuring their service orientation is complimented with formal IT Service Management education.
Pink Elephant believes that you can train professionals to acquire a range of valuable technical skills required to match the environment, however, what can be more difficult to teach is a fundamental service ethos. This ethos tends to come naturally to some people and this is what Pink Elephant looks for in its people.
Shalini /ITvoir Network